Taiwan Post Seeks To Expand Into Healthcare

BMI View: Declining volumes of letters sent, coupled with an ageing population, will result in commercial opportunities for postal agencies to provide basic healthcare services to aged people. Postal agencies are potentially better able to provide such services than healthcare entities, given their wide network. However, we stress the need for postal employees to be equipped with basic health or first aid knowledge if they are to provide a value-added service for the ageing population.

Taiwan's postal system, Chunghwa Post, has stated that it may branch into the adult day care market to generate additional revenues. However, a number of challenges must be first overcome. According to Wang Chang, president of Chunghwa Post, its employees have been visiting the elderly and doing grocery shopping for them voluntarily. The firm plans to introduce other services for the elderly, including a 24-hour telephone consultation line, grocery shopping support and safety confirmation checks, and will submit a proposal on the new service to the government in February 2014.

The idea was first proposed by the Legislative Yuan in November 2013. It involved establishing a paid service to care for the elderly in Taiwan, citing Japan Postal as an example. In Japan, the postal service charges a monthly subscription fee of JPY1,050 (US$10.20), which covers one monthly home visit and invitations to lunches held at post offices.

Ageing Population
Taiwan's Pensionable Population As % Of Total Population

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This article is tagged to:
Sector: Pharmaceuticals & Healthcare
Geography: Taiwan

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