MTN Ghana Forced To Compensate Customers After Signal Disruption

News: MTN Ghana has said it will compensate its customers who were affected by the recent network disruptions with a proportion of its service charge, TeleGeography reports. It is estimated that 15% of MTN Ghana, the country's largest mobile operator by subscribers, in the capital Accra have seen signal disruptions in the past couple of weeks. The company said the disruptions were due to 'an extensive ongoing modernisation and transformation [of its systems]'. The company was obliged to propose a compensation plan; otherwise it would have been fined by the industry regulator the National Communication Authority (NCA).

BMI View: Ghana's mobile penetration rate reached 100% for the first time at the end of December 2012. This gave the country the seventh highest mobile penetration rate in the region at the end of that period. Over our forecast period, through to 2017, the country's mobile market is expected to record a CAGR of around 4.6%, the 19th highest in the region. The relatively slow growth reflects increasing market saturation as well as the likelihood for operators to focus on high-value mobile data services in the future to offset declining revenue growth from traditional voice services. Ghana's 3G penetration and ARPU were in the bottom half of our regional table in 2012, although there has been a massive surge in uptake of 3G services over the last year.

This article is tagged to:
Sector: Telecommunications
Geography: Ghana

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